Know how to get the right care, in the right place.
In an emergency:
phone 999
...or go to the nearest Accident & Emergency department.
British Sign Language users can use 999 BSL.
Local A&E departments across Highland and Argyll and Bute are open for those who have a life-threatening emergency. It’s important to remember that A&E and 999 services should only be used when people are seriously ill or injured.
This is your quickest way to get the right care, in the right place, at the right time.
Contact NHS 24 by phoning 111 if:
Find out more about when to phone 111.
There is also an NHS 111 online service where you can get help for your symptoms.
Where a further medical assessment is required, NHS 24 will refer you to the most appropriate healthcare professional. If they think you need A&E, they will advise you to attend A&E directly, or refer you to your local NHS team for further assessment
NHS 24 may arrange for you to be called back for a phone or video appointment with a healthcare professional in the first instance, where clinically appropriate.
If necessary, a time will be arranged for you to arrive at hospital to keep you safe and get the right care at the right time. If it's not necessary for you to attend A&E, you'll be helped to access the care you need as quickly, safely and as close to home as possible.
A short animation explaining what happens when you call NHS 24 on 111 in Scotland.
NHS 24 is fully focused on making sure people continue to get the right care that they need and in the right place.
When you’re ill or injured it’s vital to know who to turn to for the right medical assistance. We'll help you to select the best service for your needs. Most of the time you'll be able to receive the most appropriate care from your local:
To protect us and the NHS, it’s important you know how to get the right care, in the right place.
If we all use NHS services wisely, we can keep well and get the care we need quickly, safely and as close to home as possible.
Find self-help guides and check your symptoms.
An A to Z of symptoms, including headache, stomach ache and flu.
Comprehensive details of health and wellbeing services in Scotland are listed in Scotland's Service Directory on the NHS inform website:
Please note that map locations for NHS Highland in-person services are more accurate on this website than on NHS inform pages.
Download the free NHS 24 Online app to find your nearest services and to assess your symptoms.
A listing of health services at NHS Highland.
Enter your postcode or location, then select the type of local service you're looking for and we'll provide a list of...
Lists and exact locations of hospitals, A&E departments, care homes, GP and dental practices, sexual health clinics, ...
NHS Highland offers Near Me video appointments.
Ways to help you access your services. Related services for patients and public.
Last updated: 12 December 2024
Next review date: 27 December 2024