Rights and entitlements

Financial support

As an unpaid carer in Scotland, you may be eligible for a range of financial support to help with the costs of your caring role. Explore the benefits available to you and find out how to apply for them here.

Get help

Navigating support options can be confusing and overwhelming, but the Highland Council Welfare Support Team and our commissioned services are here to help, guide, and support you every step of the way.

Can I speak to someone who will check if I am missing out on benefits or financial support?

Yes - the Highland Council Welfare Support Team offers a free service to check if you are entitled to any extra benefits or financial help. They will look at your full situation and make sure you are not missing out on anything.

Are all benefits means-tested?

No - some benefits depend on your income and savings (means-tested), but others do not. The team will check what you qualify for.

Is the service confidential?

Yes - everything you discuss with the team is private and confidential and they will not share it with 3rd parties without your consent.

What if I am hard of hearing or have communication needs?

Support is available for people who are hard of hearing or have other communication needs. Let the team know what help you need, and they will make arrangements.

Can someone help me fill in the forms?

Yes - the team can help you complete claim forms and applications. This can be done in person, over the phone, local authority office or a home visit if needed.

Commissioned services

Our commissioned services are here to help you navigate the financial and legal aspects of your caring role. They offer expert guidance and support to ensure you understand your rights and available benefits.

Mobilise - offers resources, financial toolkits, and support for carers.
Connecting Carers - provides advice and assistance with legal and financial matters related to your role.
Partners in Advocacy - offers advocacy support for carers, helping you navigate complex issues and protect your rights.
Change Mental Health - offers support to navigate the benefits and entitlements landscape.

Find out more about commissioned services.

Legal protections

As an unpaid carer, you have legal rights under important laws that protect you:

Equality Act 2010 - protects you from discrimination at work and when accessing services
Carers (Scotland) Act 2016 - gives you the right to ask for support, such as flexible working hours or a carer’s assessment from your local council.

These laws ensure you are treated fairly and receive the support you need as a carer.

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