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Culture change and support for staff

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Our cultural transformation programme - Listening, Learning and Living Our Values.

Listening, Learning and Living Our Values includes:

  • finding ways to promote the behaviours we want to encourage
  • updating structure, like our Board and Committee structures
  • improving processes, like grievance and bullying procedures
  • a new approach to recruitment, including continuous recruitment to posts like nursing, and recruiting people who share our values
  • The Healing Process (now concluded), a unique programme to support and learn from people who experienced bullying or harassment which was accessed by over 300 people

We have also introduced a range of free supports for colleagues.

Read more about our values.

Listening, learning and living our values

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a confidential service delivered by HealthHero Assist, a professional and independent provider. It provides access to face-to-face and telephone counselling, and specialist information.

  • phone 0800 358 48 58
  • log in online - at first log in, use the user name NHSHighland and password EAPsupport and then create a private personal account for future use.

The Guardian Service

An independent, confidential service which supports colleagues who may wish to discuss an issue, raise a complaint, or explore other ways of making their voices heard. 

If you have a personal concern, including issues such as bullying, grievances or other problems at work, the Guardian Service can also offer impartial support and advice:

National Whistleblowing Standards

The Whistleblowing Standards are a national system for raising concerns about the NHS in the public interest, where there is a risk of harm or wrongdoing.

Read more about whistleblowing.

Staff Health and Wellbeing

Visit the NHS Highland Staff Health and Wellbeing website.

  • Whistleblowing

    'Whistleblowing' is simply another word for raising a concern or speaking up when things are not right.

Last updated: 2 September 2024

Next review date: 23 November 2024