Argyll and Bute Health and Social Care Partnership's (HSCP) new and improved Interactive Voice Response (IVR) telephone system (A&B Connect) will be initially launched at Campbeltown Hospital.
The launch date is 1st of February 2023 with a view to rollout out across all Argyll and Bute Hospitals within the next 12 months.
The upgraded innovative model of telephony software was initially identified as a solution with advanced functionality to improve callers experience and reduce telephone contract service costs. The IVR system is an automated Call Management System that allows incoming callers to access services via a touch-tone keypad selection of pre-recorded messages.
The telephony system will quickly and seamlessly address people’s inquiries and reduce hold times. Staff will benefit from having more productive hours to complete their daily tasks and guarantee hospital visitors entering and exiting the hospital will be managed more effectively.
Emma King-Venables, Interim Area Manager for Kintyre & Islay said “Our absolute priority is to improve our services. I am really pleased the system will further offer callers a faster responsive experience. The modern technology will benefit our busy receptionists too, by helping to improve their time management during hospital high volume call and footfall times.”
Over the next week, preparation work is taking place to ensure the transition to the new system goes smoothly and without disruption. The telephone number for Campbeltown Hospital remains the same:
phone 01586 552224